Refund policy

Return & Refund Policy

Due to the nature of our products (interactive pet toys), we do not accept returns or exchanges once an order has been placed and shipped. This policy is in place for hygiene and safety reasons.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 48 hours of delivery at shalev.reta12@gmail.com with your order number and photos of the issue. We will do our best to resolve it promptly.

Wrong Item Received If you received the wrong product, please contact us and we'll make it right.

Order Cancellations Orders can only be cancelled before they are shipped. Once shipped, cancellations are no longer possible.